ACADEMICS
OUR SCHOOL

GRIEVANCE CELL

GRIEVANCE CELL

At Nirmala Convent Higher Secondary School, we are committed to ensuring a transparent, respectful, and supportive environment for all our students, parents, and staff. The Grievance Cell is established to address and resolve concerns or complaints in a fair and efficient manner.

  1. Objective of the Grievance Cell
  • To provide a mechanism for prompt resolution of grievances.
  • To ensure all concerns are addressed respectfully and confidentially.
  • To promote a harmonious and conducive educational environment.
  • To adhere to the principles of justice, fairness, and impartiality.
  1. Types of Grievances Addressed
  • Academic concerns.
  • Issues related to discipline or behavior.
  • Disputes regarding fees or payments.
  • Infrastructure or facility concerns.
  1. Grievance Redressal Procedure
  • Step 1: Submission of Grievance
  • Step 2: Acknowledgment of Grievance
  • Step 3: Review and Investigation
  • Step 4: Resolution

If the grievance requires more time due to complexity, you will be informed about the expected timeline.

  1. Contact the Grievance Cell
  • Grievance Redressal Officer (GRO):

Email: grievancecell@nirmalachs.i

  • Escalation Contact (if unresolved):
    Principal: In present- charge
  1. Confidentiality and Assurance

We ensure that all grievances are handled with the utmost confidentiality, and no individual raising a complaint will face discrimination or retaliation of any kind.